Handling of Requests, Complaints and Claims

International courses and certifications are taught in two modalities:

Request: It is a verbal or written request that is addressed to an entity and / or server, with the purpose of requesting their intervention in a specific and specific matter. The request can be a request, an information or a suggestion.

Complaint: It is a verbal or written disagreement that a user presents against the actions of a certain official or office.

Claim: It is a verbal or written disagreement presented by a user for the non-provision or deficiency of a service provided by the company.

We have five (5) business days to resolve your request, complaint, or claim.

Note: By submitting this form, I authorize the use of my personal data in accordance with the provisions of Law 1581 of 2012 (Protection of personal data).