Itil Course

- To register, you must have paid the corresponding amount in one of our accounts.
- Attach a photocopy of the citizenship card for nationals or immigration card or passport and receipt of payment.

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Conditions and restrictions of this registration
This registration will be governed based on the following conditions and restrictions:
1. The student agrees to take the total number of hours stipulated within the program chosen by the student.
2. In the case of recorded classes, only 15% of all training hours will be delivered.
3. The start date will be subject to change depending on the availability of the classroom and the composition of the minimum group. Universal Training Certified will have 45 days to start a training, counted from the date scheduled and stipulated in the registration printed in the previous part of this contract. First paragraph: If the 45 days have elapsed, Universal Training Certified has not started the training, the student will have the right to request a refund under the following conditions: a). If I cancel in cash, a refund corresponding to 100% of the value paid is made b). If you cancel with a credit or debit card, easy credit codensa, Payulatam and/or Paypal Universal Training Certified, a deductible of 7% of the value paid is made, to cover administrative and financial costs.
4. You agree to pay the value stipulated in support of this contract according to the terms agreed within it. Universal Training Certified will not be obliged to make any evolution of money for non-attendance, in this case the student will be able to recover the amount of missing hours in the next training or in a different schedule within those established by Universal Training Certified. Provided that said absence is duly justified by written Support. Paragraph One: In case of postponement, the student will have a maximum period of 06 months, to resume the training, during this period the student may assign the quota to another person or change the training, only and only if the student has attended less than 20% of the total hours established in the proposed agenda. Paragraph Two: If paragraph one applies, the student may resume training when a training group corresponding to the postponed course begins, according to the dates reported by the academic coordination or published on the portal www.universtraining.com, but In no case will you have the right to request a refund of money, since you have options as stated in paragraph ONE of clause four. Exam for international certification: In the case of training that includes the value of the voucher for certification, under no circumstances will the value corresponding to said exam be returned, this value can be redeemed in any of the training published on our website, or transfer it to another person who is interested in carrying out said examination. For students who are outside the country, and the certification exam has a value greater than the price in Colombia, the student must pay the corresponding surplus according to the country where they are placed.
5. The following are just causes to unilaterally terminate this contract:
   - THE STUDENT may not install programs or software on Universal Training Certified computers without the written authorization of the Academic Direction or the Legal Representative of Universal Training Certified SAS
   - THE STUDENT is not authorized to take a copy of software owned by Universal Training Certified as it will be cause for termination of the contract and will expose Universal Training Certified to make use of the legal actions that may take place
   - THE STUDENT is not authorized to borrow or support software, hardware, or any element of the company's facilities, in which case this contract will be terminated and the student will not be entitled to a refund of money for the training and Universal Training Certified will execute the corresponding legal actions before the competent authorities.
   - No equipment in the room should be uncovered. It is only authorized to do the technical department staff. Monitors, keyboards, mice, etc. should not be exchanged. between computers. Connections between peripherals or the network must not be removed or replaced. If for any reason you must define a password granted by technical support
   6. Universal Training Certified undertakes to provide the training during the hours established in the program, through a quote sent to the student or the one that appears on our website: www.universtraining.com and to deliver the materials specified in the agenda. In the same way, the student is given a certificate of attendance and participation, according to the hourly intensity stipulated in the proposed agenda. Paragraph One: the training schedule will only be modified by mutual agreement between THE STUDENT and Universal Training Certified
7. Forms of payment: The student can make his payment, according to the terms included in the agenda sent, which can be: Cash payment in advance, Credit Card. Paragraph One: In the case of two or several counted, the student agrees to cancel within the established dates, upon signing this contract. In case of non-compliance by the Universal Training Certified student, the right is reserved to admit the student from the date of the event. Paragraph two: For payments by installments, your credit record will be consulted before the risk center, and payments must be made within the agreed dates, otherwise it could be reported to Datacredito if no agreement is reached regarding the payment thereof.
8. Universal Training Certified is committed to offering the student the necessary software and hardware resources for the proper development of the training at the times established according to the proposed agenda.
9. The student agrees to attend 100% of the training and to report to the Universal Training Certified facilities at the time set or agreed with the instructor for the start of the training and not cause delays that affect the normal functioning of the session. of class. In case of forced loss of a class, the student must inform at least 2 hours in advance to proceed, in accordance with the rules established at the time regarding the recovery of the missed class session.
10. Nonconformity. In case of disagreement on the part of the student regarding the quality of the training from the technical point of view,
or incompetence on the part of the instructor (demonstrated by means of a written statement by at least 80% of the total number of students),
the student may express it through the email customers@universtraining.com.
11. In the case of ONline students, we may eventually have technical problems with the internet or server failures, which are not grounds for a refund, unless the same is presented in the next two study sessions. It fails repetitively (As long as it is not caused by technical problems of the internet provider). A session can correspond to 3 hours from Monday to Friday or 6 hours on Saturdays. In the insurmountable case due to technical inconveniences (that are not caused by technical problems of the internet provider), and therefore non-compliance in the coverage of the total agreed hours, the refund will be made proportionally to the number of missing hours and a additional deductible of 10% to cover administrative and financial costs.
12. For the Online modality it will be MANDATORY to have a web camera, as a requirement for identification, control and interaction with the instructor and his classmates.
13. For training programs that include international certification exams, the student will have a maximum of 90 days after completing the entire program to complete them.
14. Guarantee: If the student does not reach the level of competence required according to the instructor's concept, she must repeat the course at no additional cost, subject to conditions established within the internal regulations of Universal Training Certified.
15. To access the guarantee, the student must meet the following requirements: 
Prerequisites: That the student has the knowledge and/or skills required as prerequisites within the proposed pdf document published on the web portal www.universtraining.com, or that Universal Training Certified delivers as syllabus or thematic content.
Student commitment: The Universal Training Certified educational model based on dual education and assessment by competencies is successful to the extent that the student maintains a level of commitment to the learning process, that is, that he meets the following requirements:
a. Completely attend class within the previously established schedules and not register more than two tardies during the training period.
b. If due to force majeure the student does not attend class, they must enter the class through teacherenlinea.com (Live class), or watch the recorded class (maximum two recorded classes per course)
c. If the instructor orders an additional exercise or laboratory to be developed at home by a student due to poor performance found during any of the work sessions, the student must report a response to the instructor, no later than during the following session. of class.
16. Authorizes the publication on our website www.universtraining.com of the results and/or comments generated as a result of your opinion of the services provided at the end of the training.
17. By clicking on the accept button, we certify that you have read and understood the terms of this agreement, agreeing to comply with its terms and conditions.
18. You also acknowledge that your electronic signature or acceptance of the terms of this agreement will be equivalent to an original handwritten signature in ink and will be accepted and recognized as such by Universal Training Certified or any competent authority.
19. You have the right to request, free of charge, a printed copy of any document that you have signed electronically by contacting Universal Training Certified through any of the means available on our website www.universtraining.com or through the URL www. universtraining.com/consultar_contrato.php.

I accept the terms of the contract:

- By sending this form, I authorize the use of my personal data in accordance with the provisions of Law 1581 of 2012 (Protection of personal data).

We guarantee learning, based on a modern and innovative educational model, implemented by skills and project development that emulates real activity in a company

6113 MCKEE ST PORT CHARLOTTE FL. 33981
PBX : +1 3053053896
Phone : +1 3053053896
+1 3053053896
customers@universtraining.com